We always hope that you are happy with our service. However like anyone, we don't always get things right first time. Your views can help us to improve our standard of customer service.

If you think we have done well or if you think we have let you down please let us know by using the online form, accessed through the link on the right-hand side. After clicking 'Send' you will see an acknowledgement showing that we have received your details. We will then respond to you within five working days.

To contact us regarding restoration times please call the emergency/loss of supply number for your region, which can be found by using the 'How to contact us link' on the right-hand side.

For general enquiries please contact us on 0800 096 3080 or alternatively, use our General Enquiries online form using the link on the right-hand side of this page.

Please do not use the online facility to inform us a loss of supply. Please use the relevant emergency telephone number for your region, available on the How to contact us   page.

You can also contact us by letter or phone if you wish, ensuring you include all necessary contact details so that we can get back to you. Please send your written enquiry to:

Customer Liaison
Central Networks
Herald Way
Pegasus Business Park
Castle Donington
Derbyshire
DE74 2TU